ServiceCenter Overview

The Unisys ServiceCenter System

Every business day, your organization is confronted with a major challenge: providing quality problem resolution for the many computer and software obstacles that present themselves to your organization’s staff members.

The Unisys ServiceCenter System is a client-server application that manages the resolution of problems and support requests for members of your staff. Our goal is to allow you access to Technical Support resources via the World Wide Web.

The ServiceCenter System provides the fastest path to your production solution by giving you access to qualified technicians over the Internet. The ServiceCenter Internet connection can provide technical assistance for all your needs as well as any problems that may require immediate attention.

Problem Management:

Submitted incidents are routed to competent technicians, matching the problem with the technician best suited to resolve the issue.

Problem categorization provides for efficient management of cases.

Confidentiality is ensured.

Incidents submitted via the web can be accessed to check the current status.